1. Who We Are
SurveyChoice is a consumer research panel operated by Centico Research and Analytics. When we refer to "SurveyChoice," "we," "us," or "our" in this policy, we mean Centico Research and Analytics and its SurveyChoice panel.
We are committed to protecting your privacy and complying with applicable data protection laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Information We Collect
Information you provide directly
- Registration information: name, email address, date of birth, gender, address, ZIP code
- Profile information: demographic details, interests, household information, lifestyle data
- Survey responses: your answers to research surveys
- Payment information: PayPal email, Venmo handle (for reward redemption only)
- Communications: emails and messages you send to our support team
Information collected automatically
- Device information: browser type, operating system, device type
- Log data: IP address, pages visited, time and date of visits
- Cookies: session data and preference cookies (see our Cookie Policy)
3. How We Use Your Information
- To create and manage your SurveyChoice account
- To match you with relevant research surveys
- To process and deliver your reward redemptions
- To communicate with you about your account and new surveys
- To improve our platform and member experience
- To comply with legal obligations
- To prevent fraud and ensure platform security
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Research clients: Survey responses are shared with research clients in aggregated, anonymized form only. Individual responses are never personally identifiable.
- Service providers: We work with trusted third-party service providers who help us operate our platform. These providers are contractually bound to protect your data.
- Legal requirements: We may disclose your information if required by law or to protect our rights.
5. Your Rights
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate personal data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Opt-out: Opt out of certain data processing activities
To exercise any of these rights, please contact us at support@mysurveychoice.com.
6. Data Security
We implement industry-standard security measures including SSL/TLS encryption for all data transmission, secure encrypted storage, regular security audits, and access controls limiting who can access your data.
7. Data Retention
We retain your personal data for as long as your account is active. If you delete your account, we will delete or anonymize your personal data within 30 days, except where legally required to retain it.
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information.
9. Contact Us
Centico Research and Analytics / SurveyChoice
Email: support@mysurveychoice.com